Privacy policy

JOYRNAL PRIVACY POLICY

We, Live With IQ s.r.o. (also known as “Joyrnal”, “Company”, “we”, “our”, and “us”), based in the Czech Republic, Europe, operate the international Joyrnal brand.

Your privacy and security are important to us. We urge you to read this privacy policy (“Policy”), which explains how we collect and use your personal data. This Policy describes the information we collect about you and how we protect it. The term “Website” refers to www.getjoyrnal.com, which is owned and operated by Live With IQ s.r.o.

The phrase "Personal information" in this Policy refers to information that can identify you, either alone or with other data. The EU General Data Protection Regulation (“EU GDPR”) regulates the processing of personal data. These laws require us to provide information about our processing of your personal data, which is detailed in this Policy.

This Policy outlines all types of personal information that we collect and process.

WHO CONTROLS MY DATA AT JOYRNAL?

Live With IQ s.r.o. controls and manages your information. Our company number is 04637721 and our main office is at Bromova 1977, Prague, Czech Republic, Europe.

If you have any questions about this policy or need to exercise your legal rights, please contact us using the details set out below. Here are two important rights to know:

First, you can ask us to stop using your personal data for direct marketing. If you do so, we'll stop using it for that purpose.

Second, if you have valid objections to us using your personal data based on our or someone else's legitimate interest, you can ask us to reconsider.

WHAT INFORMATION DOES JOYRNAL COLLECT FROM ME?

We collect specific information from you when you share it with us, use our Website, attend our events, visit our stores, communicate with us (like email, phone call, or text), interact with us on social media, or buy our products.

We may also get information about you from third parties like marketing agencies, market research companies, our service providers, contractors, and group companies, which we call "service providers" or "suppliers" in this Policy.

Information about you:

  • We, or third parties on our behalf, may collect and use the following information about you:
    • your name including your title;
    • your company name;
    • your physical address;
    • your hometown;
    • your telephone number;
    • your email address:
    • your birthday;
    • your gender;
    • information provided when you correspond with us or our third party service providers; and
    • any updates to information provided to us.
  • If you create an account with us, we also collect your login and account information, including your username and password.
  • When you purchase products from us, we will additionally collect your order details, billing address and shipping information.
  • We, or third parties on our behalf, may collect information about your personal preferences including marketing and cookie preferences.

 

Analytics Information

We work with Google Analytics to understand our Website better and to make the ads you see more relevant. You can read Google Analytics' terms here: http://www.google.com/analytics/terms/us.html. We also work with email service providers and marketing partners to better understand how you interact with our website and communications. This helps us personalize our marketing messages to you and improve our website. 

Website Visit Information

We also collect specific technical data each time you visit our Website. This includes your IP address, device details, unique identifiers, and browser information. We use these details to manage our Website, gauge our system's efficiency, and analyze the locations from where our webpages are accessed.

Aggregate Information

Aggregate Information is data that doesn't reveal your identity. It might be collected when you visit our website, separate from any information you willingly provide. We may also convert personal information into Aggregate Information using certain processes. We can collect, use, store, and transfer Aggregate Information without any limitations.

WHAT DOES JOYRNAL DO WITH THE INFORMATION IT COLLECTS?

We'll only use your personal data for the reasons we collected it or the reasons listed in this Policy, unless you agree otherwise. We won't share your personal data with third parties except as outlined in this Policy, and only with your consent. We don't sell or rent your information to third parties.

JOYRNAL’s use of your personal information:

We will collect, use and store your personal information for the following reasons:

  • to allow you to access, use and place orders on our Website;
  • to facilitate deliveries of products to you;
  • to deal with any enquiries or issues you have about our company and our products;
  • for improvement and maintenance of our Website and to provide technical support for our website;
  • to ensure the security of our Website;
  • to send you certain communications (including by email, post, or SMS text message) about our products such as administrative messages (for example, setting out changes to our terms and conditions and keeping you informed about our fees and charges);
  • for business development and marketing purposes, to contact you (including by email, post, or SMS text message) with information about our company or our products which either you request, or which we feel will be of interest to you (including newsletters, updates, events, initiatives and promotions);
  • to recognise you when you return to our Website, to store information about your preferences, and to allow us to customise the Website according to your individual interests;
  • to evaluate your visit to the Website and prepare reports or compile statistics to understand the type of people who use our Website, how they use our Website and to make our Website more intuitive. Such details will be anonymised as far as reasonably possible and you will not be identifiable from the information collected; and
  • to develop paid media advertising strategies.

 

JOYRNAL’s sharing of personal information:

We will share your personal information with the following categories of third parties:

  • Our service providers to assist us with operating our Website, selling our products, and our technical support;
  • our service providers and contractors to assist with fulfilling and delivering orders;
  • companies that assist in our marketing, advertising and promotional activities;
  • analytics and search engine providers, such as Google Analytics, that assist us in the improvement and optimisation of our website;
  • our payment processers, such as Shopify and Stripe, to process credit and debit card transactions completed through our website; and
  • our marketing partners, for the purposes of sending personalised emails;

We require our service providers to treat your personal information in a manner that is consistent with this Policy. Our service providers may change from time to time. If you would like specific information about our service providers who have received your personal information, please contact us at info@getjoyrnal.com and we will provide that information to you.

Legal and Law Enforcement Requests:

We may disclose, at our sole discretion, your personal information as required by law, or to comply with any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity.

Other Uses and Disclosures:

We may also share and disclose your personal Information: (i) to investigate a possible crime, such as fraud or identity theft; (ii) in connection with the sale, purchase, merger, reorganisation, liquidation or dissolution of Joyrnal; (iii) when we believe it is necessary to protect the rights, property, or safety of Joyrnal or other persons; or (iv) as otherwise required or permitted by law, including any contractual obligations of Joyrnal.

WHAT IS JOYRNAL’S LEGAL BASIS FOR PROCESSING MY PERSONAL INFORMATION?

We may process your personal information on a number of bases permitted by the EU GDPR and applicable laws as set out in this Policy. In general, we process personal information on the following legal grounds: 

  • Providing our products to you or performing a contract we have with you: In certain circumstances, we need your personal data to comply with our contractual obligation to deliver products you order from us. For example, if you buy our products through our Website, we need your name and contact details so that we can communicate with you and deliver the products to you.
  • When the processing is necessary for our legitimate interests or the legitimate interest of others (for example, to ensure the security of our website). Our legitimate interests are to:
    • run, grow and develop our business;
    • operate our Website;
    • communicate marketing information about our company and our commercial products, events, and company initiatives where we are not relying on consent;
    • carry out market research and business development;
    • improve our Website content and functionality;
    • place, track and ensure fulfilment of orders with our suppliers;
    • for internal group administrative purposes; and
    • to develop paid media advertising strategies.

We take into account any risks to your fundamental rights and freedoms in assessing these purposes (including your right to privacy).

  • When the processing is necessary for us to comply with our legal obligations; and
  • When you give us the consent (which you may withdraw at any time after giving it, as described below) to process your personal information such as for marketing purposes.

If we rely on your consent for us to use your personal information in a particular way, but you later change your mind, you may withdraw your consent by contacting us at info@getjoyrnal.com and we will stop doing so. However, if you withdraw your consent, this may impact the ability for us to be able to provide our products and associated services to you.

WHAT RIGHTS DO I HAVE IN RELATION TO MY PERSONAL INFORMATION?

You have the following rights in relation to your personal information:

  • Right of access: You have a right of access to any personal information we hold about you. You can ask us for a copy of your personal information; confirmation as to whether your personal information is being used by us; details about how and why it is being used; and details of the safeguards which are in place if we transfer your information outside of the United Kingdom or the EEA.
  • Right to update your information: You have a right to request an update to any of your personal information which is out of date or incorrect.
  • Right to delete, restrict, or object to the use of your information: You have the right to request that we restrict or delete your personal data, and to object to our processing of your personal data in certain circumstances. Your rights may be subject to various limitations under applicable privacy laws.
  • Right to stop marketing: You have a right to ask us to stop using your personal information for direct marketing purposes. If you exercise this right, we will stop using your personal information for this purpose.
  • Right to data portability: You have a right to ask us to provide your personal information to a third party provider of services. This right only applies where we use your personal information on the basis of your consent or performance of a contract; and where our use of your information is carried out by automated means.
  • Right to object. You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another person's legitimate interest.

If you want to exercise any of these rights, you can do so by reaching us at info@getjoyrnal.com. However, be aware that some personal data may be exempt from such requests in certain situations. For example, we won't delete information we're required to keep by law or regulations, or data we need to complete transactions with you.

We'll consider all such requests and provide our response within a reasonable time (usually within one month of your request, unless we inform you that we're allowed a longer period by law). We may ask you to provide certain details to confirm your identity before responding to your request.

HOW CAN I STOP RECEIVING MARKETING MESSAGES FROM JOYRNAL?

We'll always seek your consent for direct marketing communications as mandated by law. If you opt in on our Website or when buying our products, we may send newsletters, marketing emails, SMS text messages, and other notifications about our products and relevant advertisements or opportunities. You can withdraw your consent or manage your preferences anytime by clicking the unsubscribe link at the bottom of our marketing emails, by emailing us at info@getjoyrnal.com, or by unsubscribing via the Manage Preferences link.

HOW LONG WILL NOBULL STORE MY PERSONAL INFORMATION FOR?

We'll keep your personal information as long as it's needed for the reason it was collected, and get rid of it after it's no longer required for those purposes. This doesn't impact your right to ask us to delete your personal data before its retention period ends. We may store personal data (this means putting it in inactive files) for some time before we finally delete it, as part of our standard business continuity procedures.

COOKIES AND ANALYTICS

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

DOES JOYRNAL COLLECT PAYMENT CARD INFORMATION THROUGH ITS WEBSITE?

We partner with Shopify, Stripe and Klarna to process credit and debit card transactions completed through our website. Your credit or debit card information is never shared with us, and at no point in any transaction do we have access to that information. You should consult Shopify’s, Stripe’s and Klarna's privacy policies and terms of use to learn more about how they processes credit and debit card transactions for us by visiting https://www.shopify.com/legal/privacy, https://stripe.com/en-gb-cz/privacy and https://www.klarna.com/international/privacy-policy/.

DOES JOYRNAL TRACK MY ACTIVITY ACROSS OTHER WEBSITES?

When you visit our Website, we automatically note the name of the site you came from (known as the "referring page") and the site you go to after ours (known as the "exit page"), as well as details about other websites you've recently visited. Please be aware that because there isn't a standard industry understanding of how to respond to "Do Not Track" signals, we don't change our data collection and usage practices when we receive one from your browser. Despite a Do Not Track signal from your browser, our website will still gather referring and exit page data and other information.

CAN CHILDREN USE JOYRNAL’S WEBSITE?

Our Website isn't aimed at children under 18, and we don't intentionally collect personal or other data from children under 18. If you're a parent and your child under 18 has shared information with us, please contact us at info@getjoyrnal.com so we can delete their information from our systems.

Transfers of personal data outside of the UK and EEA

We might share your personal data for administrative and marketing purposes. When we give any of your personal data to any of our service providers outside the UK or EEA, we take suitable measures to protect your privacy and put in place reasonable security measures for your personal data. These measures will vary depending on whether you are a customer based in the UK or EEA. These measures may include the following:

  • ensuring that there is an adequacy decision by the UK Government in the case of transfers out of the UK, or by the European Commission in the case of transfers out of the EEA, which means that the recipient country is deemed to provide adequate protection for such personal data; or
  • ensuring that appropriate safeguards are in place, e.g. by entering into regulation mandated contracts with our data processors that require them to treat personal data in a manner that is consistent with this Policy. Please use our contact details below if you would like to receive a copy of the safeguards we have in place.

 

WHAT IF I FOLLOW A LINK TO A THIRD-PARTY WEBSITE? 

Our Website and our social media posts may contain links to third-party websites.These websites have their own privacy and data use policies and practices. We don't control the privacy practices of advertisers or other third parties who run these websites. We also don't control how these third parties gather or use the information you decide to share with them.

HOW DOES JOYRNAL PROTECT MY PERSONAL INFORMATION?

We treat the security of your personal data very seriously. We use practical administrative, physical, and technical safeguards to protect the personal data you give us. Despite these safeguards and our extra efforts to protect your data, we can't assure or guarantee that hackers, cybercriminals, or other unauthorized third parties won't be able to overcome our security, and wrongfully collect, access, steal, or alter your personal data. 

WILL JOYRNAL CHANGE THIS PRIVACY POLICY?

Every time you use our website, the current version of this Policy is in effect. This Policy can be updated occasionally for any reason, and we'll post the updated Policy on this page, as shown by the “last updated” date below. You should regularly check this Policy for any changes. If needed, we might also inform you about changes by email.

HOW DO I CONTACT JOYRNAL?

If you have any questions or issues regarding how we collect, use or store your personal data, or if you want to exercise any of your rights regarding your personal data, you can reach us at info@getjoyrnal.com. You can also lodge a complaint with the data protection regulator in the country where you typically live or work, or where you believe a violation of data protection laws has occurred.

Last updated: 28 October 2023